Online ApplicationsTontitown Online Applications

Customer Name:*
E-Mail:
Customer Information
Welcome to Tontitown Water Utility's Request for Meter Test webpage. Follow the step-by-step process to complete the request.

Once you have submitted your online request, TWU staff will review your request and contact you if there are any questions. Tontitown Water Utility will test the accuracy of any customer's water meter within twenty days after receipt of this written request from the customer and prepayment of the stipulated meter test fee. The customer may request to be present, during normal working hours, when the meter is tested. Further, the customer may, at the customer's option and own expense, have an expert or other representative present at the time of the test.

If the tested meter is found to be more than two percent incorrect, causing the customer to be over billed, the City will credit the meter test fee, correct the billing as set forth in the Terms and Conditions of Service, and shall replace or adjust the meter. In the case where the tested meter is found to be more than two percent incorrect, causing the customer to be under billed, the City shall not credit the meter test fee, however, it will correct the billing as set forth in the Terms and Conditions of Service, and shall replace or adjust the meter.

If the tested meter is found to be within the accuracy limits of two percent, whether slow or fast, the City will not credit the meter test fee, nor make any adjustments to the account's billing.
Service Address:*
Cell Phone:
Phone:*
REQUEST FOR METER TEST
* REQUIRED
Account Number:*
Signature of Customer:
First Name:*
Last Name:*
Protection Code:* Please, enter the text shown in the image into the field below. captcha code reload image Reason for request:* I certify that I have read and understand the policy for meter tests set forth in the Terms and Conditions of Service, which can be found HERE

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